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Call Center Management w/CTI System RFP

Simplifying CTI Call Center Selection

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View CTI RFP Functions

Evaluation & Selection
Tools included with
this CTI RFP
evaluate CRM systems

CTI Screen Samples
call center management system with CTI RFP sample

Call Center Management w/CTI Software RFP:  

This comprehensive, customizable RFP Master contains a detailed set of questions for investigating the many complex features of today's call center software systems.  These highly quantitative questions ensure consistent "apples-to-apples" comparison of vendor RFP responses.  Use it to query vendors about criteria in areas such as:

System Implementation CPU Requirements CTI Architecture
System Features ACD Functions Intelligent Routing
PABX Functions Workstation Functions Web Interface
System Administration Skill-based Routing IVR System
Unified Messaging Attendance Features Reporting Functions

electronic RFP start   All competing vendor proposals can be inserted into the Evaluation & Comparison Matrix, included with this Call Center Management System w/CTI RFP Masters, to analyze, evaluate, and compare the functional capabilities of each proposed Call Center Management System, and identifies which Call Center Management System w/Computer Telephony Integration best meets the complex requirements of a specific organization.  Unlike an RFP that provides just one overall numerical score, this RFP Master calculates both a Weighted Grade Score and Supportability Score based on very easy user-defined criteria weighting.

RFP Master for Call Center Management System w/CTI - $359.00 US         (Secure Checkout)
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