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PABX/PBX System

RFP - Example Questions

This Ready-to-Use RFP Master is focused on selecting PABX system solutions, and provides capabilities that go far beyond those of a traditional RFP.  This PABX RFP Master utilizes highly detailed, quantitative RFP questions to ensure key requirements are not overlooked, and collects information from vendors about all aspects of their proposed PABX system in a format that can be easily compared "apples-to-apples" when evaluating proposals.   Very easy to customize.  Use it to query vendors with in-depth, detailed RFP questions about:

Specifications System Features PABX Functions
Ancillary Devices Power Failure Backup
Attendance Features Wiring Training
Data Capabilities Adds/Moves and more...

Actual screens and questions from this RFP are shown below to illustrate how it enables you to easily collect the unique metrics needed to successfully identify, acquire, and implement the PABX best suited to your company's needs.

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    SAVE WEEKS, even MONTHS OF TIME by using professionally written RFP statements & questions to communicate your PABX/PBX system requirements quickly and accurately. No need to re-invent the wheel. View typical RFP Table of Contents.
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    IDENTIFY Feature AVAILABILITY & DELIVERABILITY. Unlike other RFPs, Infotivity RFP Masters automatically collect the information needed to identify BOTH the AVAILABILITY of software features, and their DELIVERABILITY, i.e., HOW those features will be delivered. Each RFP Master includes a Feature Support Matrix (FSM) to automatically capture this information, which can be used to create very accurate and reliable PABX/PBX system implementation schedules. View samples here.
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    Determine RISK and SUPPORTABILITY. RFP Masters automatically evaluate vendor response data collected to quantitatively determine the SUPPORTABILITY INDEX of each proposed software system. This index ranks the potential support problems inherent in each proposal. Accurately compare the amount of ongoing support needed to keep each proposed PABX/PBX system up and running. Measure the true impact of each system on your business over the long term.  View sample here.
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    VENDOR RESPONSE VALIDATION saves time and effort, and reduces errors, when evaluating vendor proposals. View example here.

For a more detailed description of a vendor PBX response validation Click Here!

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    "APPLES-to-APPLES" COMPARISON of vendor RFP responses (proposals) is assured by extensive use of quantitative RFP questions and full vendor response validation. Compare proposed PABX/PBX system software features side-by-side faster and more accurately with the fully automated Color Comparison Chart matrix included with this RFP at no extra charge. View a typical comparison here.
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    AUTOMATED WEIGHTED GRADE POINT SCORING is a quantitative measure of how well a proposed PABX/PBX system matches up to your business priorities. This graph compares the overall total scores for each proposed system. This Score is based on all vendor responses except Pricing and Vendor Background. View sample 3-D Bar Chart comparison here.

Please follow this link to view a list of ALL vendor RFP response evaluation tools.

    EASILY CUSTOMIZED to meet your unique PABX/PBX system needs, using basic Excel techniques.
    PROVEN MS EXCEL TECHNOLOGY. Everybody already knows Excel. Save time & effort across the board!
    No installation, no learning curve.


      (See bottom of this page for pricing information.)


      A Detailed & Comprehensive List of:

PBX System Features

      Pre-defined PABX/PBX RFP criteria ensure no important business requirements or software features "slip through the cracks".  All are in a quantitative format that guarantees vendor responses will be meaningful, consistent, and easy to compare. All questions are professionally prepared by application specialists to address BOTH the STANDARD features and EXCEPTION CASE software functions required.


      Identify BOTH Workflow Software Features Availability and Deliverability

      Unlike other RFPs that try (and fail) to gather useful solutions data about complex PABX/PBX system features, RFP Masters are not constrained to the use of summary-level "Yes" or "No" answers. This RFP Master uses a Feature Support Matrix (FSM) that identify BOTH feature AVAILABILITY and DELIVERY Method. This RFP Master function is useful during both the PABX/PBX software selection AND the system implementation phases of large projects because it enables effective Earned Value Management through detailed cross-referencing of usable software functionality and vendor invoicing.


      Determine the Risk & Supportability of Proposed

PABX/PBX System Solutions

      Unlike other RFPs, an RFP Master can illustrate potential support problems (and risk) inherent in vendor PBX system proposals. The Feature Support Matrix (FSM) used in each RFP Master categorizes the inherent risk posed for each criteria, and uses that information to calculate the SUPPORTABILITY INDEX for each vendor RFP response. For example, a feature delivered "out of the box" FULLY SUPPORTED is less risky than one delivered through custom programming, even if the programming is free. This RFP Master function is useful during both the system selection AND the implementation phases of a large PABX/PBX system because it enables effective Earned Value Management through detailed cross-referencing of usable system functionality and vendor invoicing.


      Weighted Grade Score Graph

      Compares the Weighted Grade Point Score calculated for each proposed system. This is calculated as follows: The vendor response to each RFP question is assigned an unweighted "raw" score. This raw score is then multiplied by the weight factor you entered previously (default = 1) for that RFP question to calculate the weighted score for each response. All of these individual scores are then totaled for use in this comparison. This score is essentially a measure of how well a PABX/PBX system fits your business and software needs, prioritized by the weight (importance level) you assigned to each question in the RFP. In essence, this score measures the SUITABILITY of each proposed software system to your overall requirements. . NOTE this score measures just software functionality, and does not include any measure of vendor background, expertise, support, or programming ability.


      Color-Coded, "Apples-to-Apples" Comparison of Proposed Systems

PBX System Comparison

      These comparison matrices automatically change vendor response cell background color to GREEN, YELLOW, or RED, to reflect how favorable each response is to your needs! Compared to the tedious task of reviewing hundreds of mono-color Yes/No answers, these colored responses allow problem areas to be spotted more easily, and risk assessment is made much more accurate. All required response comparison matrices are included and ready-to-use! Quickly and easily compare PABX/PBX system proposals side-by-side, feature by feature, in detailed comparisons you control! Keep your project on-schedule and under-budget.


      Vendor Response Input Validation.

      Vendors must answer each RFP question by choosing from a pre-defined list of possible responses. See below for an example of this drop-down list. This forces all vendors to respond to each purchasing/procurment software question in a consistent, standard manner. Eliminates the days of time typically wasted trying to compare the inconsistent or incomplete vendor responses obtained by using traditional, non-quantitative RFP questions! Ensures vendor proposals are easy to compare and evaluate!


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Private Automatic Branch Exchange (PABX) RFP $299.00      


            If you have questions, fill out our online form   




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