Help Desk Software Selection Tools
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Choose the Best-Suited Help Desk Software with
A Comprehensive & Complete RFP
Let our 23+ years experience publishing RFP automation software for help desk software (HDS), off-site backup, data restoration, and enterprise-wide software work to your advantage. These in-depth disaster planning RFP questions will help you identify the strengths and weaknesses of each HD proposal at BOTH the software and business procedural levels, enabling you to select the consultant and/or software best suited to your needs on a long-term basis.
Each Ready-to-Use RFP™ for HD software investigates all aspects of a proposed software system's operational capabilities in all pertinent application categories. This includes:
| System Global Features |
Client Maintenance |
Asset Service Tracking |
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| Std. Data Fields |
Client Customization |
Call Logging Capabilities |
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| User Defined Functions |
Contact Maintenance |
Escalation Functions |
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| Screen Customization |
Contact Customization |
Workflow |
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| Field Customization |
Inventory Asset Maintenance |
Web-enabled Functions |
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| Search Functions |
IT Asset Maintenance |
Helpdesk Knowledgebase |
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| Email Integration |
Asset Customization |
Time & Expense Tracking |
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| Document Management |
Security |
...and much more! |
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Please use View Samples to obtain detailed information about specific HD software RFP topics & software evaluation metrics.
Protect Your Help Desk Software Investment!
But what if something changes? What if business needs change? A well-designed Request for Proposal (RFP) should do much more than simply ask vendors questions about capabilities and software features, it should also ask questions about the Scalability, Changeability, and Configurability of the proposed software. To protect the investment a large-scale software system represents, it is important to find out how easily a proposed system adapts to a changing world. That is exactly what a Ready-to-Use RFP™ for software does for you.
"What-If" Analysis
At Infotivity we have used our 23+ years experience developing both Custom and Commercial-Off-the-Shelf-Software (COTS) to include RFP questions about a proposed HD software system's ability to address new issues and change. Examples could be: "What happens if a branch office has mission-critical data in an old legacy database?" or "What if your company decides to recruit resellers, something it has never done before?" or "What if a competitor is purchased by your company - can it's needs be addressed by the proposed system?" Many of the answers to "What-If" questions like these lie in the design of the proposed software. These are all addressed in each Ready-to-Use RFP™, to be sure your software investment is safeguarded.
Enjoy a Smooth HD Software Implementation
One of the little-known benefits of a well-designed RFP is that the information it collects can be used to efficiently manage the implementation of the selected software using Earned Value Management (EVM) techniques. EVM cross-refernces the cost associated with actually completing the implementation of each specific HD function or module making up the overall system (the % completed) against the total expense (% funding used), and is an excellent means of measuring vendor performance and the true status of a project. Each Ready-to-Use RFP™ is organized to collect proposal technical and cost data in a manner best suited for use by Earned Value Management techniques.
Quantitatively determine the suitability of proposed help desk (HD) software systems to the operational needs of your business with a Ready-to-Use RFP™ that inquires about hundreds of HD software functions using proven information collection techniques. Since each Ready-to-Use RFP™ requires vendors to respond in a special finite format (not open-ended), and is organized to match vendor responses to your actual business procedures, selecting the best HD software is made faster and more accurate!
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