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Help Desk SystemRFP - Example Questions |
This Ready-to-Use RFP Master™ is focused on selecting help desk system software solutions, and provides capabilities that go far beyond those of a traditional RFP limited to asking vendors simple Yes/No questions about software features. Specialized for use in complex information system environments, this RFP Master collects information from vendors about all apects of the help desk software implementation project they are proposing.
Actual screens and questions from this RFP are shown below to illustrate how it enables you to easily collect the unique metrics needed to successfully identify, acquire, and implement the help desk software solution best suited to your company's needs. (Click thumbnails to enlarge)
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SAVE WEEKS, even MONTHS OF TIME by using thousands of professionally written HDS software RFP statements & questions to communicate your HDS software system requirements quickly and accurately. No need to re-invent the wheel. View typical RFP Table of Contents. |
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"APPLES-to-APPLES" COMPARISON of vendor RFP responses (proposals) is assured by extensive use of quantitative RFP questions and full vendor response validation. Compare proposed HDS system software features side-by-side faster and more accurately with the fully automated Color Comparison Chart™ matrix included with this RFP at no extra charge. View a typical comparison here. |
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IDENTIFY Feature AVAILABILITY & DELIVERABILITY. Unlike other RFPs, Infotivity RFP Masters automatically collect the information needed to identify BOTH the AVAILABILITY of software features, and their DELIVERABILITY, i.e., HOW those features will be delivered. Each RFP Master includes a Feature Support Matrix™ (FSM) to automatically capture this information, which can be used to create very accurate and reliable help desk software system implementation schedules. View samples here. |
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Determine RISK and SUPPORTABILITY. RFP Masters automatically evaluate vendor response data collected to quantitatively determine the SUPPORTABILITY INDEX™ of each proposed software system. This index ranks the potential support problems inherent in each proposal. Accurately compare the amount of ongoing support needed to keep each proposed HDS software system up and running. Measure the true impact of each system on your business over the long term. View sample here. |
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AUTOMATED WEIGHTED GRADE POINT SCORING is a quantitative measure of how well a proposed HDS software system matches up to your business priorities. This graph compares the overall total scores for each proposed system. This Score is based on all vendor responses except Pricing and Vendor Background. View sample 3-D Bar Chart comparison here. |
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VENDOR RESPONSE VALIDATION saves time and effort, and reduces errors, when evaluating vendor HDS software proposals. View example here. |
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EASILY CUSTOMIZED to meet your unique help desk system needs, using basic Excel techniques. |
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PROVEN MS EXCEL TECHNOLOGY. Everybody already knows Excel. Save time & effort across the board! No installation, no learning curve. |
A Detailed & Comprehensive List of:
Identify BOTH HDS Software Features Availability and Deliverability
Unlike other RFPs that try (and fail) to gather useful solutions data about complex help desk system features, RFP Masters are not constrained to the use of summary-level "Yes" or "No" answers. This RFP Master™ uses a Feature Support Matrix™ (FSM) that identify BOTH feature AVAILABILITY and DELIVERY Method. This RFP Master function is useful during both the help desk software selection AND the system implementation phases of large projects because it enables effective Earned Value Management through detailed cross-referencing of usable software functionality and vendor invoicing.
Determine the Risk & Supportability of Proposed
Weighted Grade Score Graph
Compares the Weighted Grade Point Score calculated for each proposed system. This is calculated as follows: The vendor response to each RFP question is assigned an unweighted "raw" score. This raw score is then multiplied by the weight factor you entered previously (default = 1) for that RFP question to calculate the weighted score for each response. All of these individual scores are then totaled for use in this comparison. This score is essentially a measure of how well a help desk software system fits your business and software needs, prioritized by the weight (importance level) you assigned to each question in the RFP. In essence, this score measures the SUITABILITY of each proposed software system to your overall requirements. . NOTE this score measures just software functionality, and does not include any measure of vendor background, expertise, support, or programming ability.
Color-Coded, "Apples-to-Apples" Comparison of Proposed Systems
Vendor Response Input Validation.
Vendors must answer each RFP question by choosing from a pre-defined list of possible responses. See below for an example of this drop-down list. This forces all vendors to respond to each help desk (HDS) software question in a consistent, standard manner. Eliminates the days of time typically wasted trying to compare the inconsistent or incomplete vendor responses obtained by using traditional, non-quantitative RFP questions! Ensures vendor proposals are easy to compare and evaluate!
RFP Master for Help Desk Software - $279.00 US  (Secure Checkout) If you have questions, please email |
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