Call Center Management w/CTI Software RFP:
This comprehensive, customizable RFP Master contains a detailed set of questions for investigating the many complex features of today's call center software systems. These highly quantitative questions ensure consistent "apples-to-apples" comparison of vendor RFP responses. Use it to query vendors about criteria in areas such as:
| System Implementation | CPU Requirements | CTI Architecture |
| System Features | ACD Functions | Intelligent Routing |
| PABX Functions | Workstation Functions | Web Interface |
| System Administration | Skill-based Routing | IVR System |
| Unified Messaging | Attendance Features | Reporting Functions |
| Training | ||
| View Sample Screens & Questions Here |
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- The Computer Telephony Integration (CTI) RFP Master is designed to be easily customized. Adding your logo, changing colors, and adding, changing, or deleting RFP questions is as quick and easy as "copy & paste".
- Includes fully customizable, automated weighted grade (suitability) scoring of each individual vendor response at the detail level. This speeds the task of evaluating vendor RFP responses. Helps you select the best software.
- Includes a full Feature Support Matrix (FSM) to ensure Implementation/Delivery Method identification. This helps ensure proper Risk Assessment and Earned Value Management (EVM) procedures. Keep any project on-schedule and under-budget. View example here.
The response comparison and proposal evaluation tools included with the Call Center Software RFP Master are:
- A Side-by-Side Comparison Matrix enables comparison of vendor RFP responses (proposals) at the individual feature detail level. Easily and quickly identify proposed system strengths and weaknesses.
- Includes the Optimized RFP Guide detailing RFP preparation and response evaluation methods.
- Included with each RFP Master is the Workflow Requirements Checklist at NO CHARGE - save $49.00! This flexible Excel spreadsheet will help you save time during any business process reengineering (BPR) effort. Eases system integration.
To download the computer telephony integration RFP Master please click the "Add to Cart" button below to use our secure online order form.
RFP Master for Call Center Management System w/CTI - $279.00 US
If you have questions, please email or call 1-865-397-1830 (Secured)
