Call Center Management w/CTI Software RFP:
This comprehensive, customizable RFP Master contains a detailed set of questions for investigating the many complex features of today's call center software systems. These highly quantitative questions ensure consistent "apples-to-apples" comparison of vendor RFP responses. Use it to query vendors about criteria in areas such as:
|System Implementation||CPU Requirements||CTI Architecture|
|System Features||ACD Functions||Intelligent Routing|
|PABX Functions||Workstation Functions||Web Interface|
|System Administration||Skill-based Routing||IVR System|
|Unified Messaging||Attendance Features||Reporting Functions|
All competing vendor proposals can be inserted into the Evaluation & Comparison Matrix, included with this Call Center Management System w/CTI RFP Masters, to analyze, evaluate, and compare the functional capabilities of each proposed Call Center Management System, and identifies which Call Center Management System w/Computer Telephony Integration best meets the complex requirements of a specific organization. Unlike an RFP that provides just one overall numerical score, this RFP Master calculates both a Weighted Grade Score and Supportability Score based on very easy user-defined criteria weighting.